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6                      Ordering Policy                   


6.1                  if we deliver using our own transportation then all orders over £50.00 (excluding VAT) will normally be delivered carriage paid. Orders delivered using other method or all Web sales are delivered carriage paid if value is over £100.00 (excluding VAT). However we do reserve the right to make carriage charges in exceptional circumstances. We will consult with you in that case before we ship goods to you. (We reserve the right to increase or decrease minimum order values from time to time). Carriage charges are calculated according to value of goods purchased and also the location of delivery. Please note we do not ship out side of the UK. Deliveries required for outside mainland UK, Isle of Wight, Scotland, Channel Islands, Northern Ireland carriage is at higher rates. We also reserve the right to increase carriage charges for heavy or bulky goods. We will telephone you before accepting your order to discuss such extra costs with you.


7.                     Cancelling an Order

7.1                  in the event that you wish to cancel an order you may do so by sending an email to  If a request to cancel an order is made after we have proceeded with our dispatch process we reserve the right to charge for any incurred cost. In the event that you wish to cancel  any ‘special order’ items, and we have already committed to buy these from our suppliers in respect of your order  then we reserve the right to charge for any incurred costs, and in full should we not be able to return such goods for credit.


8.                    Deliveries & Shipment.

8.1                  we aim to dispatch all orders within 1-2 working days, if possible same day, except for where goods are special order items. Lead times are then dependent upon manufacturers lead times. Express deliveries are often possible; however there is normally a charge for this service. Please contact our sales offices for further details and confirmation of cost.

8.2                  delivery periods and dates are given in good faith, but are not the subject of any warranty or condition, and time shall not be of the essence of the contract in these respects. No liability will attach to the Company if delivery periods or dates are not met for any reason whatsoever. Please advise us of any non delivery within 5 days and confirm in writing to enable us to claim under the carrier’s terms.

8.3                  it is the responsibility of the buyer to ensure that we are able to gain access to make delivery.

8.4                  if the buyer requests that goods are delivered to a 3rd party or left without our obtaining a signature then we will do so on the basis that we will not be liable for any shortage or damage reported thereafter. The buyer accepts that they will be liable for the full value of goods invoiced.

8.5                  we may decline to deliver if we believe that it would be unsafe, unlawful or unreasonably difficult to do so.


9.                     Shortages

9.1                  any shortage on delivery must be reported to us at the time of delivery, noted onto the delivery note and confirmed in writing within 5 working days from delivery date. Notices should be sent either by email to or by letter posted to our office address shown on your delivery note and or invoice.  After investigation we may replace or credit the goods at our discretion.

9.2                  it is the responsibility of the buyer to fully check the delivery for accuracy at the time of delivery.

9.3                  signatures for goods delivered imply that all goods and quantities were correct at time of delivery. Delivery notes marked as ‘unchecked’ or ‘unexamined’ will not be deemed valid.


10.                  Damages

10.1                on receipt of your order, if the package or product is visibly damaged, you must mark ‘box/boxes damaged’ on the couriers delivery record when signing for the delivery, before inspecting the goods yourself. All damages must be notified to us within 2 working days of receipt in order to obtain a replacement or credit.  Claims for damages either outside of this period or that were not marked on the delivery note as damaged, will not be considered.

10.2                if goods are accepted without notice of damage at the time of delivery then we will not be liable for any subsequent damage to any other fixtures, fittings or other articles howsoever caused.

10.3                signatures for goods delivered imply that all goods delivered were in good and sound condition at that time. Delivery notes marked as ‘unchecked’ or ‘unexamined’ will not be deemed valid.